Communicating Effectively with Difficult People
the waiting list.
The first key to communicating with people who are difficult is to identify any personal barriers to either expressing ourselves or listening to others. Explore some of these barriers and cover some techniques to overcome them and to clear your communication pathways. The second key to communicating in difficult situations is to understand what the motivation and tactics of other difficult people are. You will learn how to handle people who can make your life difficult by ignoring, interrupting, criticising or venting their anger against you. This course will provide you with simple and practical techniques so that you can deal with difficult people more effectively and achieve positive outcomes.
If you want to learn how to Communicate with Difficult People in Sydney, then this course is for you.
Agenda
During this course the intention is that the following topics will be covered, but not necessarily in the order given. Due to the variable nature of Adult Education classes, parts of the curriculum may be adapted to suit the needs of the class.
Morning:
- Communication difficulties
- Personal communication barriers
- Attitudes that prevent expression of feeling and listening to others
- Overcoming these expressions and listening barriers
Afternoon:
- Difficult people/difficult situations
- Refusal to talk
- Hostility
- Argumentative and stubborn
- Critical and judgemental
- Unreasonable demands
- Complaining
Objectives
The intended Learning Outcomes for this course are as follows.
By the end of the course, the student will:
- Be able to identify and explain attitudes that prevent communication
- Discuss and practice communicating in difficult situations
Other Information
Please bring pen and paper.
Leichhardt Campus, Sydney Secondary College (formerly Leichhardt High School) is located on the corner of Balmain Road and Moore Street West. Pedestrian entrance is on Balmain Rd near Annesley St intersection. Limited parking is available in the school car park, which is accessible from Derbyshire Rd (west of Balmain Rd). Drivers can also park in Annesley St or Hill St (east of Balmain Rd).
PLS NOTE: All classes need a minimum number of students to go ahead. If your course does not have enough students it will be cancelled and you will be informed.***Please be aware that you may be informed of a cancellation &/or change via SMS or E-mail.
