Customer Service
Our commitment to you, our college users is to:
- provide a service which is friendly, helpful and responsive to your needs;
- provide the fullest possible service at all times, within the constraints of available resources
- create a pleasant and welcoming environment in which you can achieve your educational goals;
- make available materials and information resources appropriate to your needs;
- train and develop our staff so that they continue to provide a quality service;
- use the information gathered from complaints and suggestions, and user surveys to help us improve services;
You can help us accomplish this by:
- taking good care of college materials, property and equipment;
- returning the materials you borrow on time;
- refraining from eating, drinking, smoking and using personal stereos and mobile phones in the college;
- treating Library staff and fellow users with respect and courtesy;
- looking after your personal property, keeping valuable items with you at all times;
- giving quality feedback and making suggestions.
